Policies

MEMBERSHIP

1
Free Membership

You don't have to pay anything to be a member of Lavender. You will only pay for what you clean.

2
Silver Program

Silver program is a pre-paid credit program. You pay $99.95 and get $50 bonus credits. Your account will have $149.95 immediately. The most important part? Your credits will never expire. Should we say more?

3
Gold Program

Gold program is a pre-paid credit program. You pay $199.95 and get $100 bonus credits. Your account will have $299.95 immediately. The most important part? Your credits will never expire. Should we say more?

PRIVACY POLICY

1
We don't share

Lavender collects name, phone number, and email as you sign up at uselavender.com. We do not share/sell your information with any third party. Lavender's server is secured and your personal information is safe. We do not do email marketing. All promotions are visible at uselavender.com. Once we need to communicate with you, you will get a separate email from support@uselavender.com. Other than that, you will never receive a SPAM email from us. Uselavender.com only asks your payment information when you actually signup and request us to start using Lavender services. Other than that, we will never ask, and you will never pay a single penny until you receive our services.

2
We care sensitivity

Your payment information is so important that we must care. All payment information is 128 bit encrypted and stored with Authorize.Net server, nation's top 3 secure payment processor. You will only be charged when we process your garments. You will get your paper receipt attached to the plastic bag when you receive your Lavender garment bag. Even the paper receipt is not visible to anyone. Your name, phone number, email are sensitive information of yours. We do care your information.

3
We don't like Cookies

Cookies? We don't like cookies, chocolate, peanuts, oat, etc. Uselavender.com server does not store your browsing habits or sell anything because we do not collect anything, but clothes.  For your payment information, we only collect your payment information when you signup and start lavender services or when you purchase credit programs with us. We never sell your information to any third party what-so-ever period. Lavender's customers can always reach out to us via support@uselavender.com to discuss about any issues with payment processing, refund, return, etc. We open 6 days a week, but your inquiry received in email will be answered within hours.

RETURN POLICY

1
Let us know

Please let us know your problem before it is too late. Please do not remove the washing tags from your garments with problems. You can simply reach out to us via Contact Us or email to: support@uselavender.com

2
Refund your money

If we figured that you are charged unreasonably or unexpectedly, we will refund your money right away. The refund process will take 2-4 business days depending on your financial institution. Things happen because we are only human beings. However, we will take care of you as much as we can. Trust us. This is what we are striving for.

3
Credits to you

There are some financial charges that Lavender has to pay to our payment processing company. It varies by amount, type of credit card, etc. If we must issue a refund, we will ask you two options. 1. Get refund back to your credit card. 2. Get credits of the same amount of refund requested plus a small bonus. We do not force you to get credits instead of getting refund back to your credit card. However, credits are worth sometime.

TERMS & CONDITIONS

1
48 hours turnaround

We are working overnight in order to deliver your garments back to you as soon as possible. However, some garments with heavy stains or delicate garments cannot be processed without having extra working hours. Do not assume that we can do everything within 48 hours. Please allow us to take care your garments the best. If things happen, you will get a separate email notification.

2
Un-serviceable garments

Heavy oil stains are not coming off easily. Permanent marker is permanent. And what else? Older the stains on your garments, harder to clean. Please do not let stains on your garments for a long time. In those cases, we will not be able to service your garments unless we damage the fabric. Oh! please do not expose your garments under UV. This will make your clothes yellowing. Even bleach agent cannot treat such oxidized garments.

3
Missing?

Since inspection and sorting jobs are done by workshop employees, human error might happen. Lavender's service is too obvious that there is no chance to miss your garments (All garments are from a bag and inspected per bag basis). However, misplacing might happen. If you found a garment that is not yours, please report to us at your earliest convenience. You will get bonus credits! If one of your garments is missing in your bag, please look for a Black-YES-card. This means that such garment is being cleaned and cared separately. IF you can't find the Black-YES-Card, please let us know right away. We will try our best to find your missing garments. If we cannot locate your garments, then you will get cash reimbursement matching to the value of your garment. Such value will be evaluated based on brand, color, age, etc. We will closely communicate with you if this happens to you.