Cookies? We don’t like cookies, chocolate, peanuts, oat, etc. Uselavender.com server does not store your browsing habits or sell anything because we do not collect anything, but clothes.
For your payment information, we only collect your payment information when you signup and start lavender services.
We never sell your information to any third party what-so-ever period. Lavender’s customers can always reach out to us via email@example.com to discuss about any issues with payment processing, refund, return, etc. Your inquiry received in email will be answered within hours.
We are working overnight in order to deliver your garments back to you as soon as possible. However, some garments with heavy stains or delicate garments cannot be processed without having extra working hours.
Please schedule ahead or plan ahead as we can’t do everything within 48 hours. Please allow us to take care your garments with the best available cares. If things happen, you will get a separate email notification for delays.
Since inspection and sorting jobs are done by workshop employees, human error might happen.
Lavender’s service is too obvious that there is no chance to miss your garments (All garments are from a bag and inspected per bag basis). However, misplacing might happen.
If you found a garment that is not yours, please report to us at your earliest convenience. You will get bonus credits for your generosity!
If one of your garments is missing in your bag, please look for a Black-YES-card. This means that such garment is being cleaned and cared separately. If you can’t find the Black-YES-Card, but still missing an item(s), please let us know right away.
We will try our best to find your missing garments. If we cannot locate your garments, then you will get cash reimbursement matching to the value of your garment. Such value will be evaluated based on brand, color, age, etc. We will closely communicate with you if this happens to you.