MEMBERSHIP POLICY

FREE MEMBERSHIP ?

Lavender’s Package is $1.00 and given to the members who pay with their credit cards for processing payments. You don’t have to pay for anything else to become a member of Lavender. You will only need to pay for what you clean.

 

PRIVACY POLICY

We don’t share

Lavender collects name, phone number, billing and shipping addresses, and email addresses during the signup process at Uselavender.com.

We do not share or sell your information with any other party. Lavender’s web server is secured and your personal information is safe. Once we need to communicate with you, you will get a separate email from support@uselavender.com. Other than that, you will never expect any SPAM email from us.

 

We are sensitive

Your payment information is so important that we must take care of it well. Our website, Uselavender.com is 128-bit encrypted and secured with SSL, supported by Comodo Security. All payment information is 2040 bit encrypted and stored with Authorize.Net server, one of the nation’s top secure payment processors.

 

We don’t like Cookies

Cookies? We don’t like cookies, chocolate, peanuts, oat, etc.
Uselavender.com server does not store your browsing habits or sell anything based on your browsing habits because we do not collect anything, but clothes.

We never sell your information to any third party what-so-ever. Lavender’s customers can always reach out to us via support@uselavender.com to discuss any issues with payment processing, refund, return, services, etc. Your inquiry received in our email will be answered within hours.

 

RETURN POLICY

Let us know

Please let us know when you believe a problem happens with your clothes. Please do not remove the order tags – a paper tag with ID numbers attached to your garment – from your garments. You can simply reach out to us via About Us or support@uselavender.com. We will do our best to solve the problem without any hassle.

 

Refund your money

If we figured that you are charged unreasonably or unexpectedly, we will refund your money right away. The refund process will take 2-3 business days depending on your financial institution. In most cases, the refund transaction is captured by your financial institution right way.

 

Credits to you

There are some financial charges that Lavender has to pay to our payment processing company. It varies by amount, type of credit card, etc. If we must issue a reimbursement, we will ask you two options.

1. Get refund, back to your credit card.
2. Get store credits of the same amount of refund amount requested plus some bonus credits.

We do not force you to get credits instead of getting refund. However, we believe that store credits are worth sometime.

 

TERMS & CONDITIONS

48 hours turnaround

We are working overnight in order to deliver your garments back to you as soon as possible. However, some garments with heavy stains or some delicate garments cannot be processed without having extra working hours.

Please schedule ahead or plan ahead as we can’t predict what would happen to your clothes until we clean them. Please allow us to take care your garments with the best available practices. If things happen to you, you will get a separate email notification for delays.

 

Un-serviceable garments

Heavy oil stains are not coming off easily. Permanent marker is permanent. And what else? It is obvious that older the stains on your garments harder to clean. Please do not let any stain sit on your garments for a long time. In those cases, we will not be able to service your garments unless we damage the fabric.

Oh! FYI, please do not expose your garments under UV during off season (Direct Sunlight). This will cause your clothes yellowing. Even bleach agents cannot treat such oxidized garments.

 

Missing?

Since inspection and sorting jobs are done by our workshop employees, human error might happen. Lavender’s service is too obvious that there is no chance to miss your garments (All garments are hand picked from your bag and inspected per bag basis). However, misplacing of your garment might happen.

If you found a garment that is not yours, please report to us at your earliest convenience. You will get $20 bonus credits for your generosity! If one of your garments is missing in your bag, please let us know right away.

We will try our best to find your missing garments. If we cannot locate your garments, then you will get cash reimbursement matching to the value of your garment. Such value will be evaluated based on brand, color, age, etc. We will closely communicate with you if this happens to you.

 

Extra Charges or refund?

If your order was made an error in total quantities, we may charge or refund your credit card for the differences. We count your clothes by hands when we sort them for cleaning. Thus, technically, you and we double check the total quantities of your clothes in your bag.

For example, you paid for 11 garments, but in fact, there were 12 garments in your bag. In this case, we will charge your credit card for the one item. On the other hand, if there were only 10 garments in your bag, not 11 garments you have paid for, we will refund for the one item.

So, please make sure the total order quantities match the actual number of your garments in your bag. Should you have any question in charges, please do not hesitate to contact us.